"NSPs are at a critical point in their history. They need to understand how the operational side of the business is impacting service delivery and how everything impacts the consumer experience"
The cable/telco sector is in the midst of a seismic shift, as new technologies and rising consumer expectations drive the radical transformation of traditional business models. During a recent podcast interview for journalists, Mark Wyman, Senior Vice President for Application Development for Windstream and Chris Menier, Vice President and Transformation Strategist at Vitria discussed how a sophisticated data-centric approach to a customer-focused strategy can generate sustainable competitive differentiation within the NSP community.
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