For most financial services organizations, customer centricity is a priority, while employees take a back seat.
Studies show that only 22% of financial service employees are really happy at work, and yet the best way to deliver on your customer-facing outcomes is to invest in your own employees. Ensure that your customer service agents and advisors, are knowledgeable and have the right tools, visibility, and connectivity across your enterprise. Find out why empowering financial services employees to deliver on customer experiences may not start where you think it does.
Learn why you must:
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