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To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM
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"To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM"
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Application leaders in HR can gain a competitive edge by fostering an employee-centric culture.

Gartner recently published its report on how HR must follow CRM to achieve a consumer‑grade employee experience. The study highlights how HR departments need to transition to an employee‑centric mindset versus thinking in terms of departmental needs, in order to truly deliver a consumerized employee experience.


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